Owner FAQs

Answers to your frequently asked questions

Everything You Need to Know About Working with Tend

We understand that entrusting someone with your investment property is a big decision. At Tend Property Management, we’re committed to transparency, communication, and results. Here are answers to the most common questions property owners ask us:

About Tend

• Why do owners choose Tend?

  Property owners choose Tend because we do more than traditional property management. We combine professional management with exceptional property care, transparent pricing, responsive communication, and modern technology to help protect your investment and simplify ownership. With TendCare™, owners can also add eligible routine handyman labor and Rental Refresh™ services to their management plan, creating a more predictable and hands-off approach to caring for their rental property.

• What makes Tend different from other property management companies?

  Tend combines professional property management with a different approach to property care. With our Management + TendCare™ plan, eligible routine handyman labor is included, with owners generally paying only for required materials.

• What types of properties do you manage?

  We manage single-family homes, condos, townhomes, duplexes, triplexes, fourplexes, and small to mid-size multifamily properties throughout South Florida.

Pricing

• How does TendCare™ work?

  TendCare™ is our Property Care Membership available with our Management + TendCare™ plan. It includes eligible routine handyman labor for many of the common repairs that arise during a tenancy, with owners generally paying only for required materials.

  TendCare™ also includes Rental Refresh™ labor between tenants when applicable, helping prepare the property for the next resident while reducing unexpected maintenance costs and simplifying ownership.

  Repairs outside the TendCare™ scope are evaluated and, when needed, quoted separately before work is completed.

• What's included in each management plan?

  Our Management plan includes full-service property management, including leasing, tenant screening, rent collection, inspections, maintenance coordination, owner reporting, and ongoing support.

  Management + TendCare™ includes those same management services plus eligible routine handyman labor and Rental Refresh™ labor, with owners generally paying only for required materials.

  HVAC Care is an optional add-on that includes annual preventive maintenance, priority service, and eligible HVAC labor. Owners pay for required parts and refrigerant.

• Are there any hidden fees?

  No. We believe in transparent, straightforward pricing with no hidden management fees. Any additional charges, such as materials, out-of-scope repairs, or other property expenses, are clearly communicated and handled in accordance with your management agreement.

• Do I need a long-term contract?

  No. We believe we should earn your business every month through exceptional service, not long-term contracts.

Maintenance

• How does Tend reduce maintenance costs?

  TendCare™ helps reduce maintenance costs by including eligible routine handyman labor for many common repairs that arise during a tenancy, with owners generally paying only for required materials. This helps reduce separate service calls and unexpected labor expenses while keeping routine property issues handled efficiently.

• What repairs are included?

  TendCare™ includes labor for many common, non-specialty handyman repairs that arise during a tenancy. Examples include minor plumbing repairs, toilet components, caulking, small drywall patches, door and cabinet hardware, blinds, garbage disposal resets, basic fixture swaps, and other eligible routine repairs. Owners simply pay for required materials. Larger, specialty, or out-of-scope repairs are quoted separately.

• What happens if a repair isn't covered?

  If a repair falls outside TendCare™ coverage, we’ll let you know and coordinate the appropriate solution. When owner approval is required, we’ll obtain it before proceeding. Out-of-scope repairs are billed separately and handled through our trusted maintenance team or qualified vendors as appropriate.

• How does HVAC Care work?

  HVAC Care is an optional monthly add-on that includes annual preventive maintenance and covered HVAC service labor. Owners are responsible for parts and refrigerant. It’s designed to help keep the system maintained while reducing the cost and hassle of unexpected HVAC service.

Leasing

• How do you screen tenants?

  Every applicant undergoes a comprehensive screening process that includes credit history, income verification, employment verification, rental history, eviction records, and background screening to help place qualified tenants.

• How quickly can you lease my property?

  Every property is different, but our goal is always to minimize vacancy. We use competitive pricing, strategic marketing, prompt communication, and efficient showings to help lease your property as quickly as possible.

• What happens if a tenant stops paying rent?

  If rent becomes delinquent, we immediately begin our collection process, communicate with the tenant, post required notices when appropriate, and guide you through every step should legal action become necessary.

Owners

• When do I receive my owner distributions?

  Owner distributions are typically processed by direct deposit between the 7th and 10th of each month, provided funds have cleared and there are no outstanding issues affecting the account.

• How do I access my Owner Portal?

  Owners receive secure access to their online Owner Portal, available anytime through the Tend website. From the portal, owners can view financial reports, owner statements, maintenance updates, lease documents, inspection reports, and tax documents.

• How will I stay informed about maintenance at my property?

  Tend keeps owners informed throughout the maintenance process. We coordinate directly with tenants, our maintenance team, and qualified vendors, and communicate with owners when updates, decisions, or approvals are needed. Our goal is to keep repairs moving while keeping you informed without requiring you to manage the process yourself.

Investors

• Is Tend a good fit for rental property investors?

  Absolutely. Tend is built for rental property investors who want professional management and property care working together. Whether you own one rental or a growing portfolio, we help simplify operations, reduce maintenance surprises, protect your properties, and give you greater visibility into your investments.

• Do you manage duplexes and multifamily properties?

  Yes. We manage duplexes, triplexes, fourplexes, and multifamily properties throughout South Florida, providing scalable management solutions for investors of all sizes.

• Can you help me grow my rental portfolio?

  Yes. Many of our clients begin with one property and continue growing their portfolios with our guidance. We can help evaluate new investments, streamline operations, and manage your properties as your portfolio expands.

TendCare™ FAQs

• What is TendCare™?

  TendCare™ is our exclusive Property Care Membership that combines professional property management with eligible routine handyman labor for common repairs during a tenancy. Instead of paying a separate labor charge every time a covered issue comes up, the labor is included and owners simply pay for materials. It’s designed to simplify maintenance, reduce unexpected repair costs, and help protect the property over the long term.

• How is TendCare™ different from a home warranty?

  TendCare™ isn’t a home warranty. It’s a property care membership built specifically for rental properties managed by Tend. Eligible routine handyman labor is included, owners pay for materials, and Tend coordinates the work directly with the tenant. There are no separate warranty claims to file—just one team managing the property and coordinating its care.

• What's included with TendCare™?

  TendCare™ includes eligible routine handyman labor for many common repairs during a tenancy, with owners simply paying for materials. This can include items such as minor plumbing repairs, door and hardware adjustments, caulking, small drywall repairs, basic fixture replacements, and other qualifying handyman work. TendCare™ also includes our Rental Refresh between tenants when applicable, helping prepare the property for its next resident.

• Does TendCare™ reduce maintenance costs?

  Yes. By addressing small issues early and providing routine handyman labor through eligible plans, TendCare™ helps reduce unexpected expenses, minimize deferred maintenance, and protect the long-term value of your investment.

• What if a repair isn't included in TendCare™?

  If a repair falls outside TendCare™ coverage, Tend will coordinate the appropriate solution and obtain owner approval when required. Out-of-scope repairs are billed separately and handled through our maintenance team or qualified vendors as appropriate. We keep owners informed while managing the repair process from start to finish.

• Is HVAC included with TendCare™?

  HVAC is not included with TendCare™ but is available as an optional monthly add-on. HVAC Care includes annual preventive maintenance and covered HVAC service labor. Owners are responsible for parts and refrigerant. It’s designed to help keep the system maintained while reducing the cost and hassle of unexpected HVAC service. Add reaction