Owner FAQs

Everything You Need to Know About Working with Tend

We understand that entrusting someone with your investment property is a big decision. At Tend Property Management, we’re committed to transparency, communication, and results. Here are answers to the most common questions property owners ask us:

• What types of properties do you manage?

  We specialize in single-family homes, duplexes, small-to-mid-sized multifamily properties, and condominiums. Whether you have one property or a growing portfolio, we’ve got you covered.

• What does full-service property management include?

  Our full-service package covers everything from start to finish: Marketing & tenant placement
  
  Tenant screening & leasing
  
  Rent collection & accounting
  
  Maintenance coordination
  
  Financial reporting
  
  Legal notices & eviction support
  
  Lease renewals & inspections
  
  24/7 emergency response
  
  And with our property management software, you get real-time access to all your property data.

• Is maintenance included in your monthly fee?

  Yes—this is what makes Tend unique! We offer pricing tiers that include maintenance and repairs, helping you avoid unpredictable costs. You can choose between Basic or Premium Maintenance Plans, and even add AC maintenance and repair for a flat monthly rate. Learn more on our Pricing Page.

• How and when do I get paid?

  We disburse owner payments via direct deposit on a consistent monthly schedule typically between the 7th–10th of each month. You’ll also receive detailed owner statements showing income, expenses, and any repairs made.

• How do you screen tenants?

  We use a rigorous screening process that includes:
  
  Credit and background checks
  
  Income verification
  
  Rental history and landlord references
  
  Eviction and criminal checks
  
  Our goal is to place reliable, long-term tenants who will respect your property.

• What happens if a tenant needs to be evicted?

  Tend can handle the entire eviction process on your behalf, from legal notices to court turnover coordination. You won’t have to deal with any of it—we manage everything professionally and lawfully.

• Do you help with pricing and market analysis?

  Absolutely. We conduct a comprehensive rental market analysis to ensure your property is priced competitively, balancing maximum income with low vacancy rates.

• Will I have access to financial reports?

  Yes! Through your Owner Portal, you’ll have 24/7 access to:
  
  Income & expense reports
  
  Owner statements
  
  Maintenance logs
  
  Tax documents (including 1099s)
  
  Payment history & property performance

• Can I be involved in decision-making?

  We customize our communication based on your preferences. Some owners like to be hands-on, while others prefer to be hands-off. Either way, we keep you informed and in control.

• What if I want to sell my property?

  We’re happy to assist you buy or sell. We even offer a discount to all of our current clients. We can also help get the property “market-ready” with our professional maintenance services.

• What does a property management company do?

  A property management company handles the day-to-day operations of a rental property, including tenant placement, rent collection, maintenance coordination, inspections, and communication with tenants. At Tend Property Management, we go a step further by offering maintenance-inclusive plans to simplify ownership and reduce unexpected costs.

• How much does property management cost in South Florida?

  Property management fees in South Florida typically range from 8% to 12% of monthly rent, often with additional charges for maintenance, leasing, and repairs. Tend Property Management offers flat-rate pricing options, including plans that already include maintenance and repairs, giving owners more predictable monthly costs.

• Is property management worth it?

  Yes, especially for owners who want to save time, reduce stress, and protect their investment. A professional property manager can help minimize vacancies, handle tenant issues, and ensure repairs are done efficiently. Tend Property Management is designed to not only manage properties but also reduce overall ownership costs through our in-house maintenance model.

• Do property management companies include maintenance?

  Most property management companies charge separately for maintenance and often add markups on vendor invoices. Tend Property Management offers maintenance-inclusive plans, allowing owners to bundle many common repairs and services into a predictable monthly cost.

• How does Tend reduce maintenance costs?

  Tend Property Management uses an in-house maintenance team and negotiated vendor pricing to reduce repair costs. By handling many repairs internally and avoiding inflated vendor markups, we are able to pass savings directly to property owners.

• What types of repairs are included?

  Included maintenance depends on the plan selected, but typically covers common repairs such as minor plumbing, electrical fixes, general handyman work, and routine service items. Larger repairs or specialty work may be handled at reduced, negotiated rates.

• What happens if a repair is not covered?

  If a repair falls outside of the maintenance plan, Tend coordinates the work using trusted vendors at competitive pricing. Owners are always informed and approve larger repairs before work begins.

• Does Tend require long-term contracts?

  No, Tend Property Management does not require long-term contracts. We believe in earning your business through performance, not locking you into lengthy agreements.

• Are there hidden fees?

  No. Tend focuses on transparent pricing. Our plans are clearly outlined, and many common costs—especially maintenance— can be included upfront, reducing surprises.

• How does Tend help increase rental income?

  Tend Property Management helps maximize rental income by pricing properties correctly, reducing vacancy time, maintaining properties efficiently, and improving tenant retention through responsive service.

• Is Tend good for real estate investors?

  Yes. Tend is designed with investors in mind by offering predictable costs, reduced maintenance expenses, and efficient operations that improve overall returns.

• How does Tend reduce unexpected expenses?

  By bundling many maintenance costs into a fixed monthly plan and using cost-efficient repair methods, Tend helps eliminate the unpredictability that many landlords experience with traditional property management.