Tenant FAQs

Got Questions? We've Got Answers.

Whether you’re a first-time renter or a long-time tenant, we’re here to make your experience smooth, simple, and stress-free. Here are some of the most common questions we get from prospective and current tenants:

• How do I apply for a rental?

  You can easily apply online through our Available Rentals page. Just find the home you love and click “Apply Now.” The application includes background, credit, and income verification.

• What is the application fee?

  The application fee is $95 per adult applicant, non-refundable. This covers the cost of screening and processing your application.

• What qualifications do you look for in tenants?

  We consider the following:
  
  Proof of stable income (typically 2.5–3x the rent)
  
  Credit history and score
  
  Background and eviction checks
  
  Rental history and landlord references

• How much is the security deposit?

  Security deposits typically equal one month’s rent, though this may vary depending on the property and application strength.

• How long does the application process take?

  Applications are usually processed within 2–3 business days, though timing may vary based on how quickly we receive documentation and references.

• How do I request maintenance?

  Log in to your Tenant Portal and submit a maintenance request anytime, day or night. For emergencies, we also have 24/7 emergency response. We are always monitoring the maintenance requests.

• How do I pay rent?

  You can pay rent securely online through your Tenant Portal via bank transfer (ACH), debit, or credit card. We also offer auto-pay options for convenience.

• What if I need to move out early?

  We understand things happen. Please contact us as soon as possible so we can walk you through early lease termination options.

• Are pets allowed?

  Some of our properties are pet-friendly! Pet policies, fees, and breed restrictions vary by property. Check the listing details or contact our team for specifics.

• Can I renew my lease?

  Absolutely! We’ll reach out a few months before your lease ends to discuss renewal options. We love keeping great tenants long-term.